Return and Refund Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable or Destroyed cannot be returned. We also do not accept products that have been used for a while or damaged by the customer.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or app account again.
Then contact your bank or support system of the app you use for payment, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please (contact us).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {mspainmedsshop@gmail.com} and send your item to us.
Shipping returns
To return your product, you should mail your product to: {our address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.